Zendesk Access Token Account

Overview

Use this account type to connect Zendesk Snaps to your Zendesk instance using a bearer access token. The token is sent as Authorization: Bearer <access_token_value> on every request. Expression-enabled fields allow you to supply the token dynamically at pipeline runtime, making this account suitable for multi-tenant pipelines or integrations that manage tokens externally.

Expression-enabled fields support Secrets Management, a SnapLogic add-on that allows you to store endpoint credentials in a third-party secrets manager such as AWS Secrets Manager, Azure Key Vault, or HashiCorp Vault. During validation and execution, pipelines obtain the credentials directly from the secrets manager. Learn more: Configure Accounts to use secrets.


Zendesk Access Token Account

Prerequisites

  • A valid bearer access token for your Zendesk instance.
  • The subdomain of your Zendesk instance.

Known issues

None.

Account settings

Note: Learn about the common controls in the Snap settings dialog.
Field/Field set Description
Label*

String		 Unique name for the account.

Default value: None

Example: Zendesk Access Token
Subdomain*

String/Expression		 The subdomain of your Zendesk instance. Enter only the subdomain portion, without the scheme or .zendesk.com suffix.

Default value: None

Example: If your Zendesk URL is https://mycompany.zendesk.com, enter mycompany.
Access token*

String/Expression		 The access token to authenticate with Zendesk. The token is sent as Authorization: Bearer <access_token_value>. This field is obfuscated after saving.

Default value: None

Example: eyJhbGciOiJSUzI1NiJ9.eyJzdWIiOiJ1c2VyQGV4YW1wbGUuY29tIn0

Click Apply to save the account settings.

Troubleshooting

Error Reason Resolution
401 Unauthorized The access token is invalid or has expired. Verify that the Access token value is correct and has not expired. Generate a new token if needed.
Failed to validate account: Invalid subdomain The subdomain value contains the full URL or invalid characters. Enter only the subdomain portion without https:// or .zendesk.com.
403 Forbidden The token does not have sufficient permissions for the requested resource. Ensure the token belongs to a Zendesk user with Agent or Admin role. Some resources require Admin role access.