You can create a data pipeline that loads data from Zendesk to a destination. To provide the information SnapLogic® AutoSync needs to connect to Zendesk, supply new credentials in the wizard or select saved credentials. The create credentials page lists the information necessary to create credentials in the AutoSync wizard.

Supported Account types

The IIP provides multiple Account types for most endpoints and not all types are compatible with AutoSync. When you create or edit a data pipeline, the existing credentials list only includes compatible Accounts. AutoSync supports the following IIP Accounts:

The Account type supported for Zendesk is:

  • API Suite > Secured Headers Account

Known limitations

  • For the incremental load type, during synchronization AutoSync updates one record even if nothing has changed. This behavior comes from the Zendesk API.
  • Zendesk objects that do not contain a last update column cannot be synchronized using the Incremental or SCD2 load types.

Connection configuration

Zendesk properties include the following:

  • Account Properties
    • Credential label: A unique, meaningful name such as Zendesk-Shared. If a configuration with the same name exists, AutoSync displays an Asset conflict error message.
    • Token: Zendesk administrators generate and provide the API Token from the Zendesk Admin Center. Tokens must be in the following format: (email)/token:(api_token).
    • Share: (Optional) Select a user group to share this configuration with. Org admins create user groups to share credentials. If you are a member of a user group, you can select it from the dropdown. You can also select the global shared folder, which shares the credentials with everyone in your Org.
  • Validate and Save: After saving and validating, AutoSync adds the configuration to the list of saved credentials.
  • Domain: The domain is the URL used to connect to Zendesk. For example, https://subdomain.zendesk.com.
  • Select tables to synchronize: Choose tables to synchronize. AutoSync populates the list from your Zendesk account.