Run Snaplex Diagnostics

  • Admin access to the Groundplex host machine.
  • Ensure that you have the necessary permissions to execute commands on the host machine.
Run Snaplex diagnostics to verify your Snaplex host environment and generate an HTML report to help troubleshoot issues. The Snaplex node is checked for minimum hardware requirements, JRE version, network connectivity, and more.
  1. Log into the Groundplex host machine.
  2. Navigate to the /opt/snaplogic/bin directory.
  3. Depending on your host operating system, use one of the following commands to start the diagnostic utility on the Snaplogic node:
    • Linux: ./ diagnostic
    • Windows: jcc.bat diagnostic

      As the diagnostic utility starts, the following message appears: Starting Snaplogic Snaplex in diagnostics mode

      In a few minutes, when the report is complete, the following message appears: A diagnostic report has been generated at: C:\opt\snaplogic\run\log\diagnostic_report.html

    1. For the Linux environment, the diagnostic report is embedded into the terminal. Use the SCP command in the Linux environment to view the report page from your local machine. Refer to file for detailed information: Diagnostic report.htmlLinux Diagnostic
    2. In the Windows environment, open the report in a web browser to see if there are any issues. For example:JCC Diagnostic