Download Attachment
Overview
The Download Attachment Snap downloads a Help Center article attachment from your Zendesk instance and emits it as a binary stream.
Provide the numeric attachment ID, which you can obtain from the output of the Read Help Center Articles Snap when Include attachments is selected. The attachment content is streamed to the output view as binary data. When Include metadata is selected, the attachment metadata (such as file name, content type, and size) is included as headers in the output document.

- This is a Read-type Snap.
Does not support Ultra Tasks
Supported Accounts
Prerequisites
None.
Snap views
| Type | Description | Examples of upstream and downstream Snaps |
|---|---|---|
| Input |
This Snap has at most one document input view. When connected, field values from the incoming document can be referenced
in expression-enabled fields using the |
|
| Output |
This Snap has one binary output view. The attachment content is emitted as a binary stream. When Include metadata is selected, attachment metadata such as file name, content type, and size is included as headers in the output. |
|
| Learn more about Error handling. | ||
Snap settings
| Field/Field set | Description |
|---|---|
Label String |
Required. Specify a unique name for the Snap. Modify this to be more appropriate, especially if more than one of the same Snaps is in the pipeline. Default value: Download Attachment |
Attachment ID*
String/Expression |
Enter the numeric ID of the Help Center
article attachment to download. You can obtain this value from the
Default value: None Example: |
Include metadata
Checkbox |
When selected, the metadata of the attachment (such as file name, content type, and file size) is included as part of the header of the output document alongside the binary content. Default value: Selected |
Retry attempts
Integer/Expression |
Enter the number of times the Snap should
retry the API call on connection errors or 5xx responses. On a 429 response,
the Snap automatically retries after the interval specified in the server's
Default value: 5 Example: |
Retry interval (seconds)
Integer/Expression |
Enter the number of seconds to wait between retry attempts. Default value: 3 Example: |
|
Snap execution Dropdown list
|
Choose one of the three modes in
which the Snap executes. Available options are:
Default value: Validate & execute |