Snap Pack history: Zendesk

  • Release Date
  • Snap Pack Version
  • Type
 Updates
  • September 2026
  • 445patches36086
  • 16 Sep 2026
  • Latest
  • September 2026
  • 445patches36086
  • 16 Sep 2026
  • Latest
  • September 2026
  • 445patches36086
  • 16 Sep 2026
  • Latest
 Upgraded the Apache CXF client library dependency across Snap Packs to the latest stable patch version (3.6.12) as part of the routine maintenance fixes and performance improvements. This update strengthens platform security with no changes needed to existing pipeline configurations or Snap behaviors.
  • September 2026
  • 445patches36034
  • 3 Sep 2026
  • Latest
  • September 2026
  • 445patches36034
  • 3 Sep 2026
  • Latest
  • September 2026
  • 445patches36034
  • 3 Sep 2026
  • Latest
 Added the Read Sections Snap, which retrieves Help Center section records from your Zendesk instance, filtered either by section or by category.
  • August 2026
  • main35817
  • 12 Aug 2026
  • Stable
  • August 2026
  • main35817
  • 12 Aug 2026
  • Stable
  • August 2026
  • main35817
  • 12 Aug 2026
  • Stable
 Updated and certified against the current SnapLogic Platform release.
  • July 2026
  • 444patches35604
  • 24 Jul 2026
  • Latest and Stable
  • July 2026
  • 444patches35604
  • 24 Jul 2026
  • Latest and Stable
  • July 2026
  • 444patches35604
  • 24 Jul 2026
  • Latest and Stable
  • Standardized error messages for 401 Unauthorized and 404 Not Found responses across Zendesk Snaps to provide consistent and actionable error details.
  • Fixed an error in the Read User Segments Snap where the original tag was missing from the error view.
  • July 2026
  • 444patches35507
  • 17 Jul 2026
  • Stable and Latest
  • July 2026
  • 444patches35507
  • 17 Jul 2026
  • Stable and Latest
  • July 2026
  • 444patches35507
  • 17 Jul 2026
  • Stable and Latest
 Introduced the Zendesk Snap Pack, which contains the following Snaps and Accounts:
  • Read Users: Retrieves user records from your Zendesk instance, with filtering options by ID, group, organization, or role.
  • Read Organizations: Retrieves organization records from your Zendesk instance, with filtering options by ID or external ID.
  • Read Groups: Retrieves group records from your Zendesk instance, with filtering options by ID or user.
  • Read Organization Memberships: Retrieves organization membership records, with filtering options by ID, user, or organization.
  • Read Group Memberships: Retrieves group membership records, with filtering options by ID, user, or group.
  • Read Help Center Articles: Retrieves Help Center article records, with filtering options by ID, section, category, label, user, or incremental export.
  • Read Community Posts: Retrieves community post records, with filtering options by topic or post ID.
  • Read Community Topics: Retrieves community topic records, with an optional filter by topic ID.
  • Read User Segments: Retrieves Help Center user segment records, with filtering options by ID, user, or applicability.
  • Search Zendesk: Searches across tickets, users, organizations, Help Center articles, and community posts using the Zendesk unified search API.
  • Download Attachment: Downloads a Help Center article attachment and emits it as a binary stream.
  • Zendesk Account: Authenticates with Zendesk APIs using an API token.
  • Zendesk OAuth2 Account: Authenticates with Zendesk APIs using OAuth 2.0.
  • Zendesk Access Token Account: Authenticates with Zendesk APIs using a dynamically supplied token at runtime.