Configure Zendesk Accounts

Overview

You can configure your accounts in SnapLogic using the Designer or Manager. You can create a Zendesk Account to connect Zendesk Snaps with your Zendesk instance.

Snap-account compatibility

The Snaps in the Zendesk Snap Pack work with different accounts per the following table:

Snaps Zendesk Account Zendesk OAuth2 Account Zendesk Access Token Account
Read Users Tick Icon Tick Icon Tick Icon
Read Organizations Tick Icon Tick Icon Tick Icon
Read Groups Tick Icon Tick Icon Tick Icon
Read Organization Memberships Tick Icon Tick Icon Tick Icon
Read Group Memberships Tick Icon Tick Icon Tick Icon
Read Help Center Articles Tick Icon Tick Icon Tick Icon
Read Community Posts Tick Icon Tick Icon Tick Icon
Read Community Topics Tick Icon Tick Icon Tick Icon
Read User Segments Tick Icon Tick Icon Tick Icon
Search Zendesk Tick Icon Tick Icon Tick Icon
Download Attachment Tick Icon Tick Icon Tick Icon

Account encryption

Standard Encryption If you are using Standard Encryption, follow the High sensitivity settings under Enhanced Encryption.
Enhanced Encryption If you have the Enhanced Account Encryption feature, the following describes which fields are encrypted for each sensitivity level selected for this account:
  • High: API token, OAuth2 client secret, token.
  • Medium + High: Email, client ID.
  • Low + Medium + High: All account fields.