Zendesk Snap Pack

Overview

The Zendesk Snap Pack contains the following Snaps to connect to your Zendesk instance and perform the respective operations:
  • Read Users: Retrieves user records from your Zendesk instance, filtered by ID, group, organization, or role.
  • Read Organizations: Retrieves organization records, filtered by ID or external ID.
  • Read Groups: Retrieves group records, including assignable groups, filtered by ID or user.
  • Read Organization Memberships: Retrieves organization membership records filtered by user, organization, or membership ID.
  • Read Group Memberships: Retrieves group membership records filtered by user, group, or membership ID.
  • Read Help Center Articles: Retrieves Help Center article records filtered by section, category, label, user, or with incremental export support.
  • Read Sections: Retrieves Help Center section records, filtered by section or by category.
  • Read Community Posts: Retrieves community post records filtered by topic or post ID, with optional comment sideloading.
  • Read Community Topics: Retrieves community topic records, with an optional filter by topic ID.
  • Read User Segments: Retrieves user segment records with optional section and topic sideloading.
  • Search Zendesk: Searches across tickets, users, organizations, Help Center articles, and community posts.
  • Download Attachment: Downloads a Help Center article attachment as a binary stream.

Prerequisites

  • An active Zendesk account with access to the Zendesk API.
  • API access enabled in your Zendesk Admin Center (Apps and integrations > APIs > Zendesk API).
  • One of the following credentials depending on the account type you use:
    • Email address and API token (for the Zendesk Account).
    • OAuth2 client ID and client secret (for the Zendesk OAuth2 Account).
    • A valid Bearer token (for the Zendesk Access Token Account).
  • Sufficient permissions in Zendesk for the data you intend to access. Agent or Admin role is required for most read operations.